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info@portugalparatodos.pt
+351 915 529 058
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PRIVACY POLICY

At Portugal para Todos, we respect your privacy and are committed to protecting your personal data. This Privacy Policy clearly explains how we collect, use, store, and protect the information you provide to us, in accordance with the General Data Protection Regulation (RGPD) and applicable national legislation.

We want you to feel confident not only in our services when you choose to travel with us, but also in how we handle your information.

About us

Portugal para Todos is dedicated to creating and marketing experiences and tours in Portugal. For data protection purposes, we act as controllers of the personal information we collect.

    What data do we collect?

    We may collect different types of personal data, depending on your interaction with us:

    • Personal identification data: name, date of birth, tax identification number.

    • Contact data: email, phone number, address.

    • Booking and payment data: travel history, services purchased, payment methods (we never store complete card details).

    • Travel preferences: destination choices, dietary restrictions, special needs.

    • Technical and navigation data: IP address, approximate location, browser used, pages visited, and cookies.

    • Communications: responses to satisfaction surveys, messages sent by email, or website forms.

    How we collect your data

    Data collection can take place through:

    • Filling out forms on our website.

    • Direct contact via email, phone or social media.

    • Booking and payment process.

    • Cookies and similar technologies while browsing our website.

    • Partners and suppliers who may need the information to provide the tour/program.

    Purposes of processing

    We use your personal data for the following purposes:

    • Provision of services: reservation management, organization of tours and experiences, issuance of tickets and necessary documentation.

    • Administrative and legal management: issuing invoices, complying with tax and legal obligations.

    • Communication: sending information about your reservation, responding to requests or clarifications.

    • Marketing and information: sending newsletters, promotions, and news (only if you have given your consent).

    • Continuous improvement: analysis of preferences and behaviors to optimize our services.

    Legal basis for processing

    We process your personal data based on clear legal grounds:

    • Contract execution: necessary for the provision of the contracted services.

    • Legal obligation: compliance with tax and accounting obligations.

    • Consent: when you authorize us, for example, to send newsletters.

    • Legitimate interest: when we process data to improve services or ensure website security.

    Data sharing

    Your data may only be shared when strictly necessary:

    • Suppliers and local partners (for example: hotels, transportation, tour guides), always in order to fulfill the contracted service.

    • Payment services and bank entities, to process financial transactions.

    • Public authorities and legal entities, if required by law.

    Under no circumstances do we sell or transfer your data to third parties for commercial purposes..

    Retention period

    We retain your data only for as long as necessary for the purposes described or to comply with legal obligations:

    • Billing information: 10 years (in accordance with tax law).

    • Booking data: up to 5 years after the last use of the services.

    • Marketing data: until consent is withdrawn.

    Your rights

    As the data subject, you have the right to:

    • Access – know what data we hold about you.

    • Correction – correct incorrect or incomplete data.

    • Deletion – request the deletion of your data ("right to be forgotten").

    • Limitation – restrict treatment in certain situations.

    • Portability – receive your data in a structured format or request its transmission to another provider.

    • Opposition – object to the processing of your data in certain circumstances.

    To exert your rights, simply contact us via our general email address info@portugalparatodos.pt.

    You also have the right to lodge a complaint with the National Data Protection Commission (CNPD) via www.cnpd.pt.

    Cookies and similar technologies

    Our website uses cookies to improve your browsing experience:

    • Essentials, necessary for the basic functioning of the website.

    • Analytics, help us understand how the site is used and improve services.

    • Functional, allow preferences to be stored.

    • Marketing, used only with your consent, to personalize advertising.

    You can configure your browser to block or delete cookies, but this may affect the functioning of the website.

    Data Security

    We take appropriate technical and organizational measures to protect your data against loss, alteration, unauthorized access, or improper disclosure. Although we make every effort to protect your information, no system is 100% secure, so we also encourage you to use your data responsibly online.

    International transfers

    If it is necessary to transfer data outside the European Union (e.g., server hosting services), we ensure that only countries or providers with adequate levels of protection, recognized by the European Commission, or subject to standard contractual clauses approved by the EU are used.

    Changes to this Policy

    We may update this Privacy Policy from time to time to reflect legal, technological, or service changes. We recommend that you check this page regularly.


    Last updated: January 12, 2026