FREQUENTLY ASKED QUESTIONS

We develop many of our programs in-house, with personalized and exclusive itineraries. We also collaborate with trusted local partners to expand our offerings and ensure authentic, high-quality experiences.

You can book directly on our website using the booking form, by email, or by phone. After confirmation, we will send you all the information and payment options.

We accept payments via MB WAY and bank transfer, ensuring simple, fast, and secure processes.

Yes! We offer customized 2- or 3-day tours for groups, companies, schools, and families, tailored to your preferences and needs.

Cancellation policy varies depending on the program. In general, we accept cancellations with full refund up to 7 business days prior to the trip date. For cancellations closer to the trip date, please refer to the specific terms at the time of booking.

Yes, our programs include, when indicated, bus or train transportation, accommodation, and meals, all detailed in the description of each tour.

Yes, most of our programs include accompaniment by specialized local guides to ensure an enriching and safe experience.

Yes, we offer vouchers that you can give to family or friends, with flexible values that can be used on any of our programs.

In exceptional situations, we immediately notify customers and offer alternatives or rescheduling to ensure everyone's satisfaction and safety.

We are available by email, phone, and social media. Visit the contact page on our website for all forms of communication.